Política de reembolso

Return, Exchange & Refund Policy

Last Updated: 9/27/2025

At BF-Recovery Wear, our mission is to support your healing journey with uncompromising comfort. We understand that recovery is personal, and the right fit is essential for your well-being. Our policy is designed to be as supportive as you are, ensuring you find the perfect garment for your recovery.

1. Our Commitment: Your Comfort & Healing Come First

We guarantee your satisfaction. If your garment is the wrong size or doesn't provide the comfort you need for healing, we will make it right.

We offer a 30-day window from the delivery date for exchanges, store credit, or refunds, even if the garment has been gently tried on for fit.

2. The BF-Recovery Wear Comfort Promise: Easy Exchanges & Store Credit

We want you to be confident in your purchase. If the size isn't perfect, you can exchange it for a different size or receive store credit.

To be eligible for an exchange or store credit, the item must meet these conditions:

  • It must be returned within 30 days of the delivery date.
  • The garment must be in like-new, resalable condition. This means:
    • It has only been gently tried on indoors on clean skin.
    • It has not been worn for an extended period, slept in, or used during recovery.
    • All original tags are attached.
    • It is unwashed and free of any stains, odors, or damage.
    • It is returned in its original packaging.

3. Refund Policy

For customers who are not satisfied, we offer refunds to the original payment method under specific conditions. Our goal is to be fair to both you and our business.

a) Refunds for Unworn, Unopened Items (Full Refund):

  • We offer full refunds for any item that is returned in its original, sealed packaging with tags attached, within 30 days of delivery. Once received and inspected, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.

b) Refunds for Gently Tried-On Items (Partial Store Credit):

  • Because we cannot resell an item as new once the hygienic seal is broken, we do not offer cash refunds for opened packages. However, if a gently tried-on garment (meeting the "like-new" conditions in Section 2) is returned, we will gladly issue store credit for the full item value, minus a 20% restocking fee. This fee helps us manage the cost of inspecting and repackaging the garment for future sale.

c) Refunds for Defective or Incorrect Items (Full Refund or Replacement):

  • If you receive a defective item or an incorrect shipment, please contact us immediately. We will cover all shipping costs and offer you a choice between a full refund or a expedited replacement.

4. How to Initiate a Return, Exchange, or Refund

Initiating a return is simple:

  1. Contact Our Support Team: Email us at support@bf-recoverywear.com within 30 days of receiving your order. Please include your order number and the reason for the return.
  2. Receive Your Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and easy-to-follow instructions. Returns sent without an RMA number cannot be processed.
  3. Ship the Item Back: Carefully package the garment and mail it to us. We recommend using a trackable shipping method.
  4. Processing: Once we receive and inspect the return, we will notify you and process your exchange, store credit, or refund within 5 business days.

Shipping Costs:

  • The customer is responsible for return shipping costs for size exchanges and preference returns.
  • We will cover return shipping for any item that is defective or incorrect due to our error.

5. Final Sale Items

Items purchased during a final sale or marked "Clearance" are not eligible for return, exchange, or refund. All sales on these items are final.

6. Need Help Sizing? We're Here for You!

The best way to ensure comfort is to get the right size from the start. To help avoid the need for returns, we strongly recommend consulting our detailed sizing guide or contacting us for personalized sizing advice before you order.

7. Contact Us

Your healing is our highest priority. If you have any questions, please reach out.